Security Camera Assistance & Service Plans
Our specialists are available 7 days a week, 7AM to 10PM EST to diagnose and resolve any issue with your security cameras or smart doorbells — fast, by phone or guided session, with no long wait times. Whether your camera just went offline, your app stopped working, or your recordings are failing, we get your system back online quickly.
Common Issues Our Specialists Resolve
95% of security camera and smart doorbell issues are resolved in a single call.
Camera Offline
We diagnose and resolve disconnected cameras whether the issue is Wi-Fi, power, firmware, or settings.
App Sync Issues
Resolve login failures, device not appearing in app, or camera not syncing across multiple devices.
Firmware Updates
We handle manufacturer firmware updates that require specific steps to avoid bricking your devices.
Alert & Motion Issues
Resolve missing motion alerts, constant false notifications, or two-way audio that is not working.
Recording Failures
Diagnose cloud recording, NVR/DVR issues, and SD card failures so your footage is always saved.
New Device Setup
Already on a plan? Adding a new camera or doorbell to your existing system is covered — just call.
Choose the Right Service Plan for You
All prices are for the service only. No payment is collected online.
One-Time Service Call
From $29.99
Single guided session to diagnose and resolve one specific issue.
- One guided assistance session
- Camera offline diagnosis
- App sync and login issues
- Firmware diagnostics
- No ongoing commitment
Monthly Service Plan
$9.99 / month
Unlimited phone and guided assistance every month with no contracts.
- Unlimited phone assistance
- Unlimited guided sessions
- Camera offline resolution
- App and firmware updates
- Motion & alert tuning
- Cancel anytime
Annual Service Plan
$99.99 / year
Best value plan with everything in monthly plus on-site visits.
- Everything in Monthly Plan
- Priority queue — no waiting
- Up to 2 on-site technician visits
- System health check every 6 months
- New device setup assistance
- Best rate — save 17%
Service Plans — Frequently Asked Questions
Can you resolve my camera by phone without a home visit?
Yes. The vast majority of security camera issues — offline cameras, app sync problems, firmware failures, motion alert misconfiguration — can be resolved by phone or via guided connection to your system. We only schedule an on-site visit if phone-based resolution is not possible.
What brands do you cover for guided service?
We provide guided assistance for all major security brands including Ring, Google Nest, Arlo, Wyze, Eufy, Reolink, Hikvision, Dahua, Amcrest, Lorex, and more. If you have a less common brand, call us and we will confirm.
How quickly will someone respond when I call?
Average hold time is under 60 seconds. We answer 7 days a week from 7AM to 10PM EST. Annual plan members receive priority queue access and are connected first.
Is there a contract for the monthly plan?
No contracts. The monthly plan is billed month-to-month and can be cancelled at any time with no cancellation fee. The annual plan is billed once per year and provides the lowest per-month cost.
What if my issue cannot be resolved by phone?
If we cannot resolve your issue by phone we will schedule an on-site technician visit. For Annual plan members, on-site visits are included. For other plans, on-site visits are available at an additional flat rate.
Explore Our Other Services
Third-Party Service Disclosure
Independent Service Provider: FrontechSecurity is a third-party, independent service provider. We are NOT affiliated with, authorized by, endorsed by, or sponsored by Ring LLC, Google Nest, Arlo Technologies, Amazon Blink, Wyze, Eufy, Reolink, Hikvision, Dahua, Amcrest, Lorex, or any other device manufacturer or brand mentioned on this website.
Brand Names & Trademarks: All product names, brand names, trademarks, and registered trademarks mentioned are the property of their respective owners. We use these names solely for descriptive and compatibility purposes to help customers understand which devices and brands we can service.
Service Scope: Our service plans provide guided assistance, diagnostics, and configuration help for customer-owned security cameras and smart doorbells. Hardware/devices are not included unless explicitly stated. Customers must own or purchase their own equipment.
Pricing: Service plan pricing is shown on this page and billed as described. No payment is collected online. On-site visits are included only where explicitly stated in the selected plan.